Effective Date: 24 August 2025
This Privacy Policy describes how Digital Twinz (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or use our services. We are committed to safeguarding your privacy and complying with applicable data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other global privacy laws.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, company name, phone number, and other contact details provided via forms or inquiries.
- Technical Data: IP address, browser type, operating system, device type, and website usage data collected via cookies or similar technologies.
- Project Data: Files or content you voluntarily upload or provide when engaging our services.
2. How We Use Your Information
We use your data to:
- Provide and deliver our services
- Respond to inquiries and support requests
- Personalize and improve the user experience
- Analyze website performance and usage
- Send important updates, offers, or newsletters (only with your consent)
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Consent
- Contractual necessity
- Legitimate interests
- Legal obligation
4. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share information with:
- Trusted third-party service providers (e.g., hosting platforms, analytics tools)
- Legal or regulatory bodies when required by law
- Business partners or contractors solely for the purpose of delivering our services
All third parties are required to respect the confidentiality and security of your data.
5. International Transfers
Your data may be transferred and processed outside your country of residence. We ensure all international data transfers comply with applicable laws and use standard contractual clauses (SCCs) where required under GDPR.
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.
7. Your Rights
Depending on your location, you have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion (“right to be forgotten”)
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us.
8. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, understand usage, and improve functionality. You can manage your cookie preferences in your browser settings.
9. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us to request deletion.
10. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review it regularly. Changes will take effect once posted on this page.
12. Contact Us
If you have any questions or requests regarding this policy or your data, please contact:
Digital Twinz
Contact us