Effective Date: 24 August 2025
These Terms and Conditions (“Terms”) govern your use of the Digital Twinz website, services, and digital content (“Services”) provided by Digital Twinz (“we”, “our”, or “us”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.
1. Services Provided
Digital Twinz offers interactive 3D modeling, digital twin creation, and product configurator services delivered through platforms such as Sketchfab, WebGL, or custom hosting solutions. The scope of each project is determined by mutual agreement, quote, or proposal.
2. Client Responsibilities
You, the client, agree to:
- Provide accurate, complete, and timely reference materials, CAD files, assets, or specifications.
- Ensure that any content (images, logos, product data, etc.) submitted to us does not infringe upon any third-party rights or violate any applicable laws.
- Review and approve project deliverables before final publishing.
We are not responsible for any errors, misrepresentations, or legal issues arising from client-provided content.
3. Ownership and Usage Rights
Unless otherwise agreed in writing:
- Final digital assets (3D models, configurators, viewers) are licensed to you for use on your own platforms and marketing channels.
- We retain the right to showcase completed work in our portfolio unless otherwise restricted by NDA or contract.
All intellectual property developed by us prior to or outside of the project remains the sole property of Digital Twinz.
4. Revisions & Delivery
Each project includes a specific number of revisions as outlined in the proposal or invoice. Additional revisions or scope changes may incur extra charges.
Delivery timelines are estimates and may shift based on project complexity, delays in client feedback, or unforeseen technical issues.
5. Post-Publishing Responsibility
Once the final files or hosted viewer are delivered, approved, or published, we are no longer responsible for how the content is used, embedded, displayed, or maintained—unless a maintenance agreement has been signed.
We are also not liable for any business loss, misuse, data errors, performance issues, or damage resulting from third-party integrations, hosting platforms, or user interactions after handoff.
6. Payment Terms
All services are provided on a quote basis. A deposit may be required before work begins. Final payment is due upon project completion.
Late payments may result in suspended delivery or watermarking of assets until payment is received.
7. Limitation of Liability
To the fullest extent permitted by law, Digital Twinz shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services or deliverables.
Total liability shall not exceed the amount paid for the specific project in question.
8. Termination
We reserve the right to terminate a project or service if a client violates these Terms, fails to make payments, or engages in abusive, unlawful, or unethical conduct.
You may cancel a project at any time, though cancellation fees may apply for time and work already completed.
9. Governing Law
These Terms shall be governed by and construed in accordance with the law. Any disputes shall be handled in the relevant courts.
10. Changes to Terms
We reserve the right to update these Terms from time to time. The latest version will always be posted on our website.
11. Contact Us
If you have any questions about these Terms, please contact us